Fun Reads

Papa Johns is paying coaches to close a 400 basis point gap between its best and worst operators. Most of that gap was set when development signed them.

Wendy's adjusted a closure metric, then dropped it. Franchise development belongs on a scorecard of stores still open in three to five years, not deals.

Planet Fitness sold new territory only to insiders for a decade. That call was right, and reopening the door now says more than the decade of waiting did.

A 314-unit Wendy's operator just filed for bankruptcy. Approving a franchise transfer is a credit decision, and franchisors should start testing it as one.

The mistake that shapes a young franchise brand is selling into a market its support team cannot reach. Dave's Hot Chicken is the exception that proves it.

The deferrals, releases and confidentiality terms franchisors use to close out territories that never opened are what regulators and lawyers read first.