Professional Support from Mapping Experts

When you need support, Maptive connects you with mapping experts who understand both data and business needs. Every plan includes direct help focused on your goals, with real support available whenever you reach out.

Real mapping experts, never a bot, an AI, or a script

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4.7 / 5 on G2
4.6 / 5 on Capterra
Live chatConnects in minutes Call us888-788-2871 Emailsupport@maptive.com
Staffed hoursMon–Fri, 8am–8pm ET

Trusted by teams at

  • Adidas
  • Adobe
  • Amazon
  • American Red Cross
  • BRAC
  • Bridgestone
  • Capital One
  • Cedars-Sinai
  • Chobani
  • Coca-Cola
  • Energy
  • Esso
  • Frito-Lay
  • GM Financial
  • GoPro
  • Harvard
  • Hilton
  • Nikon
  • RBC
  • Rega
  • S&D Coffee
  • CBRE
  • Siemens
  • Stanford
  • UBS
  • Volkswagen
Get in touch

More Than One Way to Reach Us

Phone, email, live chat, or a booked meeting. Every channel reaches a real mapping specialist, never a queue or a script.

Live chat

Start a chat inside your dashboard.

Call us

888-788-2871
Mon–Fri, 8am–8pm ET

Email

sales@maptive.com
support@maptive.com

Office

548 Market St, Suite 46873
San Francisco, CA 94104

What's included

Expert Help on Every Plan

From free trial to enterprise, the same white-glove support comes standard with Maptive, alongside the full set of mapping features.

Real people, not bots

Every request is handled by a trained mapping expert, never a bot, an AI, or an automated script.

Help on every plan

Phone, email, chat, and meetings come standard on every plan, free trial included, no upgrade.

Free data preparation

Send a spreadsheet or address list and an expert reviews it, fixes errors, and guides the import free.

Personal, guided setup

Experts guide setup for any use case, from territory management to detailed maps built for you.

Training for your goals

Step-by-step training for sales, logistics, or analytics on your own data, with team sessions on request.

Fast, real responses

Live chat answers in minutes, phones are staffed in business hours, and emails get a same-day reply.

8am–8pm
Weekdays, ET
Minutes
Live-chat wait
Same day
Email replies
$0 extra
Data & training
Self-serve

Prefer to Dig In Yourself?

Browse step-by-step guides any time, then reach a real person whenever you want.

Knowledge Base

Hundreds of how-to articles covering every Maptive tool, with screenshots and examples.

Browse articles →

Maptive iQ QuickStart

Get started in Maptive iQ and build your first map, step by step, in minutes.

Open the guide →

Resources & Guides

Playbooks and mapping guides organized by industry, role, and common use case.

Explore guides →

Maptive Support FAQs

Is support always handled by real people?
Yes, all Maptive support is handled by trained mapping experts. You will never get a bot, an AI, or an automated script; always a real person ready to help with your query.
How do I contact support?
Contact Maptive support via email, phone, live chat, or by booking a meeting. The email and booking links are on the support and contact pages, while live chat is available inside your dashboard. Phone support is listed on the main contact page.
Is support available for all plans?
Support is available for every user, from free trial to paid plans. There is no restriction. Every person receives the same level of expert human support without any upgrade needed.
How quickly will I get a response?
Live chat connects you with an expert in minutes during business hours. Phone support is immediate if lines are open, or returned the same day. Email support replies typically come within the same business day, and meetings can be booked for the next available spot.
Can you help me import and fix my data?
Yes, mapping experts will walk you through your data import step by step. They review your files, fix issues, and help set up your map visuals so your project gets off the ground with no hassle.
Can my team join a support or training session?
Group sessions are available and easy to set up. Staff can book training for a whole department or team. These are led by mapping specialists who adjust the session to your team's goals.
Will you help set up maps for my business?
Yes. You can get guidance for any use case or need. Mapping experts assist with project setup, territory management, and detailed business maps.
Can I ask more questions later?
Ongoing support is always open to you, not limited to one session. You can reach out whenever you have more questions or want to expand your map's features.
How is my data kept private?
Your data is protected under strict security protocols. Only expert staff can access it when helping you with support. Data is never shared with anyone else or used for marketing.
Are there limits to how much support I can get?
There are no artificial limits on how often you can get help. Support is available for all your projects and ongoing needs, as long as requests remain reasonable.

Real experts, standing by

Start With Your Mapping Expert Today

Book a call, start a chat from your dashboard, or pick up the phone. Support costs nothing extra and always comes from real mapping experts who work toward your goals.

Book a Demo with an Expert Start Free Trial