Maptive

Technical documentation covering platform architecture, processing capabilities, spatial analysis tools, and enterprise integration features.

Published March 01, 2025
Features & Capabilities
Section 01

Platform Overview

Maptive is an enterprise-grade location intelligence platform that transforms complex spatial data into actionable business insights. Built on Google Maps Platform infrastructure with WebGL rendering, Maptive processes datasets exceeding 200,000 markers while delivering sub-second response times. Organizations including Amazon, General Electric, the US Department of Energy, and Coca-Cola rely on Maptive for territory optimization, market analysis, and operational planning.

200K+
Simultaneous Markers
100K+
Data Layers Available
250K+
Markers Per Map
99.9%
Platform Uptime
Maptive ZIP Code Master Map showing choropleth visualization across the United States
Enterprise choropleth mapping with demographic overlay displaying median income distribution across 43,000+ US ZIP codes

Enterprise Architecture

The platform delivers enterprise-scale processing without desktop software installation or IT infrastructure investment. WebGL rendering handles complex visualizations with hardware acceleration while on-demand tile streaming prevents browser bottlenecks during analysis of large datasets. Enterprise cloud infrastructure provides geographic redundancy and automatic failover for consistent reliability.

  • WebGL rendering engine processing 200,000+ markers simultaneously
  • Large datasets processed rapidly without browser freezing or lockups
  • Google Maps Platform enterprise infrastructure
  • 256-bit SSL encryption with two-factor authentication and single sign-on (SSO)
  • Role-based access controls and audit logging
  • Zero major outages documented in 2025
Platform Capabilities
Max Markers
200,000+
Data Layers
100K+
US ZIP Codes
43,000
Census Variables
50+
Global Coverage
Countries
112
US Cities
30,000+

Enterprise Adoption

Organizations across government, healthcare, retail, finance, and manufacturing sectors use Maptive for mission-critical spatial analysis. The US-based development and support teams operate from San Francisco with engineering resources in the United States and Canada.

Section 02

Platform Features

Maptive provides 60+ mapping and analysis features with no tiered restrictions. All capabilities are available across plans. The March 2025 release of Maptive iQ introduced enhanced drive-time calculations, WebGL rendering, and automated territory optimization.

Mapping Tools

Detailed Drive Time Polygons

Create detailed polygons based on drive time up to 8 hours. Uses 300% more calculation points than previous versions for accurate service area visualization.

Radius Mapping (Buffer)

Draw circles around locations with customizable export options. Also known as buffer mapping. Export closest rows, data outside radii, and prevent duplicates across overlapping areas.

Territory Tools

Create territories from your own data or Maptive's built-in geographic boundaries. Draw custom shapes, build from states, counties, zip codes, census tracts, or any boundary type. Easily modify and adjust territories based on your data with intuitive drag-and-drop editing.

Heat Mapping

Visualize marker density or weighted data fields. Adjustable radius, opacity, and intensity parameters create gradient surfaces revealing concentration patterns.

Demographics Tool

Integrate US Census data at state, county, zip, tract, and block group levels. 50+ variables including population, income, age, education, and ethnicity.

Automated Territories

Powerful AI-powered algorithm creates balanced, optimized territories from numerous geographic boundaries of your choice. Automatically factors salesperson locations, existing assignments, workload distribution, and multiple data fields to generate territories that maximize efficiency and coverage.

Analysis & Planning

Route Optimization

Multi-stop route planning with up to 73 stops per trip powered by Google's Vehicle Routing Problem (VRP) solver. Drag-and-drop customization, automatic path optimization, and turn-by-turn navigation exports.

Distance Calculator

Calculate distances between two or more locations instantly. Distance matrix calculator (beta) handles multiple point comparisons for sales assignment.

Filter Tool

Refine displayed data using categories, number ranges, dates, and custom criteria. Filter results update map visualization in real time.

Lasso Selection

Draw freeform selections around locations to edit data, plan routes, or export segments. Select irregular areas that other tools cannot capture.

Split-Screen View

View maps and spreadsheets simultaneously. Edit data while observing map changes in real time. Introduced with Maptive iQ release.

Location Finder

Generate distance lists from any address to all mapped locations. Useful for finding nearest stores, facilities, or service points.

Visualization & Presentation

Custom Markers

Fully customizable markers with any color you choose. Upload custom images for branded markers, adjust sizes individually, and control every visual aspect. Extensive marker library included with unlimited customization options.

Multiple Grouping

Color-code markers by one field while sizing by another. Nested styling rules create visual hierarchies. Engine recalculates across filtered datasets.

Bubble Maps

Aggregate dense markers into proportional circles sized by numeric values. Hover to display totals with links to underlying records.

Pie Chart Clusters

Display categorical composition at zoom levels where markers overlap. Shows both location density and data distribution simultaneously.

Drawing Tools

12 tools including callout bubbles, arrows, numbered markers, polygons, circles, labels, text, and icons. Full control over stroke, fill, and font parameters.

Export Options

High-resolution PNG and PDF exports up to 5120x3200 pixels for poster printing. Multiple map themes available. Customize exports with keys, legends, titles, and annotations. One-click sharing with password protection.

Complete Feature List

All features below are included with every plan at no additional cost.

Mapping & Analysis Tools
  • Detailed Drive Time Polygons (up to 8 hours)
  • Radius Mapping (Buffer) with Export Options
  • Polygon Territory Tool
  • Geographic Boundary Tool (Spatial Joins)
  • Heat Mapping (weighted)
  • Demographics/Census Tool (50+ variables)
  • Automated Territory Creation
  • Multi-Stop Route Optimization (73 stops)
  • Distance Calculator
  • Distance Matrix Calculator
  • Filter Tool
  • Lasso Selection Tool
  • Location Finder/Store Finder
  • Choropleth Boundary Mapping
  • Bubble Maps
  • Pie Chart Clusters
Interface & Data Management
  • Split-Screen Map/Spreadsheet View
  • Multiple Variable Grouping
  • Custom Marker Upload (any size)
  • Unlimited Marker Customization (any color)
  • 12 Drawing Tools
  • Base Map Customization
  • Satellite/Terrain/Street Views
  • Google Street View Integration
  • Spreadsheet Data Versioning
  • Bulk Territory Editing
  • Boundary/Territory Isolation
  • Undo/Redo History
  • Map Status Menu
  • Saved Map Positions & Zoom
  • Data Labels from Spreadsheet
  • Hide/Restrict Data Viewing
Export & Sharing
  • High-Resolution PNG/PDF Export (5120x3200px)
  • PDF Export (vector quality)
  • CSV/Clipboard Data Export
  • HTML Embed Codes
  • Password-Protected Sharing
  • Granular Permission Controls
  • Turn-by-Turn Navigation Export
  • Presentation Mode
Integration & Security
  • REST API Access
  • Google Sheets Integration
  • Excel/CSV Import
  • CRM Integrations (Salesforce, HubSpot, Zoho)
  • 256-bit SSL Encryption
  • Two-Factor Authentication
  • Role-Based Access Controls
  • Audit Logging

Maptive iQ (March 2025)

The iQ release introduced WebGL rendering for 200,000+ markers, 300% more drive-time calculation points, split-screen editing, automated territory optimization, spreadsheet versioning, and enhanced demographic overlays with mobile signal data achieving 90% precision for market analysis.

Section 03

Processing & Performance

The platform processes large datasets rapidly without browser freezing or lockups or special hardware requirements. Enterprise-scale geocoding handles high-volume processing demands through robust cloud infrastructure, supporting industries like insurance during peak claims periods.

Maptive high marker volume display with split screen data view
Split-screen interface displaying high marker volume with synchronized spreadsheet data below the map visualization
Fast
Large dataset processing
Rapid
Address plotting speed
100%
Browser-based (no install)
200K+
Locations per map

Processing by Data Volume

The platform scales processing performance across data volumes without degradation. Large datasets process quickly through optimized cloud infrastructure, transforming customer locations into fully interactive maps.

Processing Scalability
Small datasets
Near-instant
Medium datasets
Seconds
Large datasets
Fast
Enterprise-scale
Supported

WebGL Rendering Capacity

WebGL rendering prevents browser freezing on large datasets. The engine handles enterprise-scale marker volumes while maintaining consistent performance through on-demand tile streaming that prevents browser bottlenecks.

Rendering Performance
Standard maps
Instant
Dense maps
Smooth
High-volume maps
Smooth
Enterprise-scale
Supported
High marker volume visualization showing dense data points across the United States
Dense marker visualization demonstrating WebGL rendering performance with tens of thousands of data points displayed simultaneously

Data Import Specifications

The platform supports Excel (.xlsx, .xls), CSV, and direct Google Sheets integration for data import. Copy/paste and drag-and-drop capabilities are available. Spreadsheet data is processed with standard address columns (street, city, state, zip) or latitude/longitude coordinates. The geocoding engine automatically corrects formatting issues during upload, handling messy data including missing zip codes and abbreviated street names.

1
Upload Data
Excel, CSV, or Google Sheets
2
Auto-Match
Column detection and mapping
3
Geocode
Address to coordinate conversion
4
Render
Interactive map generation
Section 04

Visualization Engine

The platform provides multiple visualization methods including choropleth mapping, heat maps, proportional symbols, pie-chart clusters, and multi-variable marker grouping. Each visualization type supports weighted data fields and custom styling parameters.

Choropleth Mapping

Aggregates statistical data across geographic regions using graduated color scales. Calculates sum, average, count, minimum, or maximum values for any numeric field within territories.

Heat Mapping

Supports weighted visualization where users select numeric columns like sales volume or client counts rather than simple marker density. Adjustable radius, opacity, and intensity thresholds create gradient surfaces.

Bubble Maps

Aggregates dense marker sets into proportional circles sized by numeric measures. Hover displays totals with links to underlying records for drill-down analysis.

Multi-Variable Grouping

Applies nested rules to simultaneously size markers by one data field (such as revenue) while coloring by another (such as product category). Engine recalculates across filtered datasets.

Pie-Chart Clusters

Displays categorical composition breakdowns at zoom levels where individual markers would overlap. Conveys both location density and data distribution simultaneously.

Drawing Tools

12 dedicated tools including callout bubbles, arrows, numbered markers, polygons, circles, polylines, rectangles, labels, text, and icons. Each with customizable stroke, fill, and font parameters.

Custom markers with Starbucks locations and demographic overlay
Custom branded markers with multi-variable demographic overlay showing census tract income levels and business locations

Marker Customization

Fully customizable markers with unlimited color options, custom image uploads for branded markers, and complete control over size, color, and icon selection. Every visual aspect can be tailored to match your brand and data visualization needs.

  • Unlimited color options for any marker
  • Custom image uploads for branded markers
  • Data-driven labels from spreadsheet columns
  • Marker-integrated labels that scale with zoom levels
  • Nested styling rules for visual hierarchies

Base Map Styling

Base map customization provides full control over water and land colors, highway visibility and labels, road display and labels, administrative labels, points of interest, and transit labels.

  • Satellite imagery with hybrid labels
  • Terrain views with elevation contours
  • Monochrome and custom color presets
  • Google Street View integration
  • Adjustable feature visibility toggles
Map drawing tools demonstration
Drawing toolset showing annotated satellite imagery with custom polygons, numbered markers, directional arrows, and text labels

Export Capabilities

Maps export as high-resolution image files at resolutions up to 5120x3200 pixels for poster-size printing. Interactive maps embed on websites with configurable features including search boxes, distance calculators, radius tools, and filter controls. Public sharing generates URLs with password protection options and granular permissions controlling viewer access to tools, data columns, and editing capabilities.

Section 05

Territory Management

Maptive iQ's Automated Territory Optimization features a powerful territory balancing engine that generates constraint-based territories using custom-defined parameters. The algorithm balances territories across multiple metrics simultaneously, using your own data, Maptive's built-in boundaries, or socio-economic datasets to create optimized territories tailored to your business needs.

30 Automated Optimized Territories across the United States
Automated territory optimization displaying 30 balanced sales territories with population, revenue, and location metrics calculated per region
75%
Reduction in Planning Time
14%
Higher Sales Objective Achievement
7%
Sales Increase
15%
Revenue Growth

Algorithm Parameters

The algorithm generates territories using multiple constraint types. Users define maximum accounts per representative, drive time limits, sales representative locations, and existing territory structures. The system factors salesperson locations, demographic data, and multiple data fields when creating balanced territories.

  • Maximum accounts per representative
  • Drive time and distance limits
  • Sales representative home locations
  • Existing territory preservation
  • Revenue and workload balancing
  • Customer density distribution
  • Market potential weighting

Balancing Metrics

Territories balance across multiple metrics simultaneously including sales numbers, customer locations, leads, revenue potential, population, market potential, and workload distribution.

Territory Optimization Impact
Planning Time
-75%
Productivity Loss
-20%
Operating Costs
-15%
Revenue
+15%
Territory boundary management with ZIP code grouping and revenue metrics
Territory boundary editing interface showing ZIP code-level boundaries with revenue grouping and customizable metrics panel

Territory Tools

Combined boundary and territory tools convert boundaries to editable polygons for seamless adjustments. Bulk editing updates all markers within territories in single operations. Multi-level territory support enables hierarchical structures built from states, counties, zip codes, or custom boundary sets. One-click updates propagate boundary changes across multiple maps simultaneously. Automated notification systems alert teams when assignments change during market realignments.

Boundary Conversion

Converts ZIP codes, counties, or districts to editable polygons. Geographic Boundary Tool aggregates regions by matching codes and calculating combined statistics.

Bulk Operations

Reassigns hundreds of accounts simultaneously. Territory boundary modifications propagate across multiple maps in seconds through batch update tools.

Split-Screen View

Displays maps alongside spreadsheet data with real-time synchronization showing live impact of territory modifications as boundaries are adjusted.

Implementation Results

Nationwide parts distributors compressed two weeks of territory redesign work into one afternoon. Field teams saved 12% on routes. Companies cut over $100,000 in fuel costs quarterly using the constraint-based balancing algorithms.

Section 06

Route Optimization

Route optimization handles up to 73 stops per trip powered by Google's Vehicle Routing Problem (VRP) solver with AI-enhanced algorithm-based sequencing that minimizes travel time. The platform processes multi-stop route planning with drag-and-drop customization, automatic path optimization, and turn-by-turn navigation exports.

Drive time polygons and radius mapping in Florida
Drive time polygon visualization showing isochrone mapping with multiple radius overlays and demographic data integration
73
Maximum Stops Per Trip
18%
Fuel Cost Reduction
22%
Increase in Service Calls
4hr
Drive Time Polygon Range

Isochrone Mapping

Drive time polygons calculate using actual road networks with accuracy up to 4 hours (expanding to 8 hours). The polygons use 300% more calculation points than previous versions, creating accurate service areas that reflect real driving conditions. Drive time calculations incorporate live traffic conditions rather than static data.

  • Road-network based calculations
  • Live traffic integration
  • 300% more calculation points
  • 22% reduction in routing errors
  • 15% fuel cost savings documented

Distance Matrix

Distance matrix calculations support complex routing scenarios. The platform's API processes over 1 million address lookups monthly with real-time updates. Google Maps' underlying routing engine combined with Maptive's optimization algorithms delivers computational power for complex multi-vehicle, multi-constraint routing scenarios.

  • Multi-stop sequence optimization
  • Drag-and-drop route customization
  • Turn-by-turn navigation export
  • Mobile device integration
  • Real-time traffic updates
Radius and drive time analysis with location grouping
Combined radius mapping and drive time analysis with location grouping showing catchment area coverage for multiple facility types

Spatial Analysis Tools

Radius tool creates fixed-distance circles while driving radius maps calculate reachable areas using actual road geometry. Proximity analysis identifies closest locations. Lasso tool selects points within drawn boundaries. Boundary tools calculate aggregate statistics for points within polygons. Results export to Excel or display as filtered subsets and statistical aggregations.

Section 07

Demographics & Census Data

The platform includes integrated US Census data at state, county, zip code, census tract, and block group levels. Over 50 statistical variables are available including population density, median household income, age distribution, education levels, poverty rates, and ethnic composition.

Multi demographic fills with boundary layers
Multi-layer demographic visualization showing ZIP code boundaries with citizenship status overlay and population metrics

Census Variables

Demographic census overlays integrate statistical variables with automatic aggregation across any boundary type. Data sources include US Census Bureau statistics and Canadian census data from Statistics Canada with regular updates from official government sources.

Available Census Variables
Population
Density, Total
Income
Median, HH
Age
Distribution
Education
Attainment
Ethnicity
Composition

Geographic Levels

Data is available at multiple geographic levels with the ability to aggregate across boundaries. Map your data by county name, census tract code, or other geographic identifiers. Pre-loaded boundaries cover 30,000 US cities and towns, all state and county boundaries, Canadian provinces, and UK postcode areas.

  • State level boundaries and statistics
  • County level mapping by name or FIPS code
  • ZIP code tabulation areas (43,000+)
  • Census tract mapping by code
  • Block group precision
  • Canadian provinces with Statistics Canada data
  • UK postcode areas and districts

Data Expansion

Maptive is integrating 100,000+ datasets through data partnerships, expanding the platform into a comprehensive location intelligence system. This expansion includes consumer spending patterns, income breakdowns by geographic area, healthcare utilization statistics, and industry-specific demographic variables. Maptive iQ demographic overlays access mobile signals and purchasing trends with up to 90% precision for pinpointing underserved areas.

Demographics multi fill with route overlay
Multi-layer demographic visualization at ZIP code and block group levels showing route planning integrated with population density analysis
Section 08

Data Layers

Maptive integrates over 100,000 data layers through a strategic partnership with an industry-leading data provider with over 30 years of experience serving Fortune 500 companies and major enterprises. These datasets cover consumer behavior, healthcare utilization, financial characteristics, real estate metrics, and industry-specific variables, all accessible directly within your maps for instant geographic analysis.

100K+
Data Layers Available
500+
Data Categories
ZIP/Tract
Geographic Precision
Quarterly
Data Updates

Consumer & Retail Data

  • Demographics: Population, age, gender, ethnicity, household composition
  • Income: Household income, disposable income, discretionary spending
  • Consumer Expenditure: Grocery, apparel, electronics, furniture, restaurants
  • Retail Potential: Market demand indices by product category
  • Credit Characteristics: Credit scores, debt levels, financial behavior

Healthcare & Medical

  • Hospital Discharges: Inpatient discharge data by condition
  • ED Visits: Emergency department utilization rates
  • Chronic Disease: Prevalence rates for diabetes, heart disease, COPD
  • Medicare Enrollment: Coverage types and beneficiary counts
  • Healthcare Access: Provider density, facility proximity

Financial & Real Estate

  • Net Worth: Asset distribution by geographic area
  • Property Values: Median home values, price trends
  • Housing Characteristics: Owner vs renter, housing age, unit types
  • Mortgage Data: Loan values, rates, refinancing activity
  • Business Density: Commercial activity metrics by area

Industry-Specific Data

  • Automotive: Vehicle ownership, makes, purchase behavior
  • Solar & Energy: Rooftop potential, energy consumption
  • Tourism & Travel: Visitor patterns, lodging demand
  • Education: School enrollment, attainment levels
  • Employment: Industry mix, occupation types, commute patterns

Complete Data Category List

The following categories are available for geographic overlay and analysis:

• Demographics • Income • Retail Potential • Consumer Expenditure • Grocery Expenditure • Apparel Expenditure • Electronics Expenditure • Furniture Expenditure • Restaurant Expenditure • Hospital Discharges • ED Visits • Chronic Disease • Hospital Bed Utilization • Medicare Enrollment • Housing • Net Worth • Credit Characteristics • Mortgage • Solar • Automotive • Tourism • QSR (Quick Service) • Pets • Aggregated POI • POI Places • Traffic • Crime • Weather/Climate • Site Selection

Proprietary Data & Predictive Analytics

Data layers include proprietary datasets not publicly available, providing competitive advantages for market analysis and site selection. Beyond current statistics, the platform offers historical trends, future projections, and predictive analytics to support strategic planning and forecasting decisions.

Use Cases by Industry

Data Layer Applications
Retail Site Selection
850+ layers
Healthcare Planning
720+ layers
Financial Services
650+ layers
Real Estate
580+ layers
Energy & Utilities
420+ layers

Maptive iQ Enhancement

Maptive iQ expands data layer capabilities with mobile signal analysis and purchasing behavior patterns. The AI-powered analysis achieves up to 90% precision for identifying underserved markets and optimal expansion territories.

  • Mobile signal foot traffic patterns
  • Real-time purchasing behavior signals
  • Competitive location intelligence
  • Market saturation analysis
  • Expansion opportunity scoring
  • Demographic trend forecasting
Section 09

Enterprise Integration

Direct CRM integrations with Salesforce, HubSpot, Zoho, Pipedrive, and Keap feature bidirectional sync that updates territory maps automatically when new data points are added. The REST API enables automated address lookups and territory assignments processing over 1 million addresses monthly.

High marker volume with street view integration
Data integration view showing synchronized spreadsheet data with map visualization and Google Street View panel for location verification
1M+
Monthly API address lookups
50K+
Weekly Salesforce lead syncs
<90s
Map update latency

CRM Integrations

Salesforce users currently sync 50,000+ leads weekly with under 90-second lag between CRM updates and map refresh. Real-time data updates refresh maps in seconds after operational system pushes via scheduled jobs or webhook triggers.

  • Salesforce bidirectional sync
  • HubSpot integration
  • Zoho CRM connectivity
  • Pipedrive data sync
  • Keap integration

Data Connectivity

Enterprise integration extends through Google Sheets connectivity, Excel and CSV import workflows, HTML embed codes for website integration, and custom API connections to internal databases and legacy systems.

  • Google Sheets real-time sync
  • REST API for automation
  • Webhook trigger support
  • HTML embed codes
  • Scheduled batch jobs

Security Architecture

Security architecture includes 256-bit SSL encryption for data in transit and at rest, role-based access controls with granular permissions, audit logging, and regional data storage selection for compliance requirements. Two-factor authentication and single sign-on (SSO) provide enhanced account protection.

Integration Feature Capability Update Frequency
Salesforce Sync Bidirectional lead and account data Under 90 seconds
Google Sheets Real-time data synchronization Automatic on change
REST API Address lookups, territory assignments Real-time
Webhook Triggers Event-driven map updates On event
Batch Processing Scheduled data imports Configurable
Section 10

Cloud Infrastructure

Maptive delivers enterprise-grade reliability with robust cloud infrastructure featuring hardware redundancy, automatic failover mechanisms, and comprehensive security protocols. The platform maintains 99.9% uptime with zero major outages documented in 2025.

99.99%
Platform Uptime SLA
99.9%
Maptive Platform Uptime (2025)
210+
Countries with Maps Coverage
0
Major Outages in 2025

Platform Benefits

Browser-based architecture eliminates software installation requirements and compatibility issues across operating systems. Automatic data saving during processing prevents work loss from connection interruptions. The platform maintained zero documented major outages in 2025.

  • No software installation required
  • Cross-platform browser access
  • Automatic progress saving
  • Geographic redundancy
  • Automatic software updates

Cloud Architecture Benefits

The cloud-based architecture eliminates traditional IT overhead while providing enterprise-grade reliability and performance.

  • Zero capital expenditure on hardware
  • No server maintenance costs
  • Automatic software updates
  • Scales with actual usage
  • No IT staff intervention required

Enterprise Security

Maptive meets enterprise security standards required by Fortune 500 companies and government agencies. The platform has passed Salesforce AppExchange security review, demonstrating compliance with rigorous third-party security assessments. Security features include 256-bit SSL encryption for all data transmission, multi-factor authentication (MFA), single sign-on (SSO) integration, role-based access controls, comprehensive audit logging, and regional data storage options for compliance requirements.

Security Features

  • Salesforce AppExchange security review passed
  • 256-bit SSL encryption (data in transit and at rest)
  • Multi-factor authentication (MFA)
  • Single sign-on (SSO) integration
  • Role-based access controls
  • Comprehensive audit logging

Compliance & Access Control

  • Granular user permissions
  • Regional data storage selection
  • Password-protected map sharing
  • Viewer access restrictions
  • Data column visibility controls
  • Tool access permissions

Mobile Access

Maptive is fully mobile-accessible through modern web browsers on smartphones and tablets without requiring app downloads. The platform supports iOS, Android, and Windows mobile devices with responsive browser-based access.

Field teams use mobile access to update routes during traffic changes and capture notes without returning to office. Changes sync immediately to headquarters systems.

Mobile Features

  • Address search and current location detection
  • Location finder and grouping tools
  • Filter tools and distance calculator
  • Radius mapping and drive time polygons
  • Route optimization with turn-by-turn directions
  • Real-time sync across all devices
Section 11

Customer Support

Maptive provides direct access to trained mapping experts through multiple support channels. Support is handled by people, not bots or automated scripts, and every user receives expert assistance regardless of plan level.

9.7
G2 Support Quality Score (out of 10)
<15 min
First Response Time
4.5+
G2 Overall Rating (out of 5)
Same Day
Most Requests Resolved

Support Channels

Multiple contact methods connect users with mapping experts during business hours. All channels are staffed by trained specialists who understand the platform's technical capabilities.

  • Live Chat: Connects with an expert in minutes during business hours
  • Phone: 888-788-2871 with immediate response or same-day callback
  • Email: [email protected] with same business day response
  • Scheduled Meetings: Book one-on-one sessions for complex implementations

Support Hours

Support operates Monday through Friday, 8:00 AM to 8:00 PM Eastern Time, providing coverage across North American business hours.

G2 Platform Scores
Support Quality
9.7/10
Data Visualization
9.7/10
Map Creation
9.7/10
Ease of Setup
9.3/10
Predictive Analysis
9.0/10

Expert Staff

Support is handled exclusively by trained mapping experts. No bots, AI assistants, or automated scripts. Users speak directly with specialists who understand spatial analysis and territory management.

Data Assistance

Support includes data import assistance and file cleanup at no extra cost. Team helps configure custom map setups, resolve formatting issues, and optimize data structures for mapping workflows.

Team Training

Training sessions available for teams adopting the platform. Ongoing support with no artificial limits on requests. Every user receives identical expert support regardless of plan level.

User Reviews

"The Maptive support team is top notch and have always taken all the time necessary to answer my questions." Reviews on G2 and Capterra consistently cite ease of use, responsive customer service, and fast setup as key platform strengths.

Team Location

Development teams operate from the United States and Canada with American leadership. The US-based support team handles all customer inquiries directly from San Francisco headquarters.

Address: 548 Market St, Suite 46873, San Francisco, CA 94104

Contact Information

Section 12

Technical Specifications

Complete technical reference for platform capabilities, supported formats, and operational limits.

Data Processing Limits
Maximum locations per map 100,000
WebGL marker rendering 200,000+
Geocoding capacity Enterprise-scale
Batch processing speed 50K rows/30sec
Address plotting rate 10/second
Route optimization stops 73 per trip
Drive time polygon range Up to 8 hours
Supported Formats
Data Import Excel, CSV, Google Sheets
Data Export CSV, Clipboard
Image Export PNG, PDF
Max Export Resolution 5120x3200 pixels
Custom Marker Size Fully Customizable
Coordinate Systems Lat/Long, Address

Geoprocessing Operations

The platform performs geoprocessing operations through its browser interface without requiring desktop GIS software.

Buffers

Radius tool creates fixed-distance circles. Drive time polygons generate road-network isochrones. Driving radius maps calculate reachable areas using actual road geometry.

Overlays

Demographic census tool layers statistical variables over user data. Boundary-to-polygon conversion allows territory editing. Marker-to-boundary matching colors territories based on point locations.

Boundaries

Geographic Boundary Tool aggregates postal codes, counties, or districts by matching codes and calculating combined statistics. Automated territory creation merges boundary sets using data inputs.

Spatial Joins

Combine data across layers by geographic location. Radius tool exports points within circles. Drive time polygons extract enclosed markers. Lasso tool selects points within drawn boundaries.

Area Dissolves

Merge adjacent boundaries into unified territories. Combine postal codes, counties, or custom regions into larger aggregated areas while calculating combined statistics automatically.

Pricing Structure

Maptive pricing starts at $250 for a 45-day pass, $1,250 annually for individuals, and $2,500 annually for teams supporting up to 1,000,000 geocodes monthly. All features included without tiered restrictions.

Plan Price Geocodes Features
45-Day Pass $250 Included Full access
Individual Annual $1,250/year Up to 400K/month Full access
Team Annual $2,500/year Up to 1M/month Full access + collaboration
Section 13

Enterprise Clients

Organizations across government, healthcare, retail, finance, manufacturing, and technology sectors use Maptive for territory management, route optimization, and spatial analysis operations.

Representative Organizations

The following organizations rely on Maptive for their mapping operations:

U.S. Department of Energy Amazon General Electric Volvo Coca-Cola Frito-Lay Adobe Harvard Business School Siemens UBS Volkswagen Capital One Stanford Hospital & Clinics Bridgestone CBRE Hilton Esso Cedars-Sinai RBC Stumptown Coffee Roasters Chobani GM Financial American Red Cross Aetna Rega BRAC Adidas GoPro Nikon

Documented Results

Organizations using Maptive report the following operational improvements:

18%
Fuel Cost Reduction
22%
Increase in Service Calls
75%
Planning Time Reduction
$100K+
Quarterly Fuel Savings