(last updated 10/30/2010)
Disclosure to Third Parties WE WILL NOT USE CLIENT OR USER INFORMATION FOR ANY PURPOSES OTHER THAN TO PROVIDE THE CONTRACTED SERVICES. MORE SPECIFICALLY, WE WILL NOT SHARE INDIVIDUALLY IDENTIFIABLE CLIENT OR USER INFORMATION WITH THIRD PARTIES EXCEPT FOR THE LIMITED PURPOSES DESCRIBED BELOW.
- In accordance with the Terms of Service of the Service, whenever it is necessary or appropriate to comply with the law or legal process, to protect our systems and clients, or to ensure the integrity and operation of our business and systems
- We have the express permission of the Client, such as provided in the Terms of Service
- As required to process commercial transactions
Maptive collects statistical information about how people (“Users”) locate and navigate our Web sites. This information, sent by normal Web browsers, usually includes the browser type, Internet Protocol (IP) address and referring URL. This information is used to analyze trends, improve the usefulness of the Service, enhance the positioning of Web sites within Internet search engines, gather broad demographic information for aggregate use, and help diagnose problems. Users remain anonymous unless they voluntarily contact Maptive by filling out an online form.
When Users fill out an online form to contact Maptive, Maptive collects some personal information, including but not limited to name, company name, size of company, name, phone number, email address, and reason for contact. This information is used to follow up with the customer’s initial queries in a timely manner.
Aggregate Statistical Information
We may collect aggregated statistical information for purposes of improving the Service. This data does not contain personally identifying information, such as name or email address. For example, we may disclose that 10% of our Clients are based in the UK.
Questionnaires, Surveys and Profile Data.
We may offer questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users’ interests and needs. The use of the information collected will be explained in the survey itself.
When Clients sign up and pay for the Service, Maptive collects personal information, including but not limited to name, email address, phone number, and payment information. A secret question and answer may also be asked in order to verify the identity of Clients if their account password is lost.
User Account Data
If a Client registers an account on the Service all private information saved within the account is stored on secure servers, which process the information in order to provide Clients with authenticated access to their account, store and manage various types of information, including but not limited to email, databases and files. Account contents are backed up to separate storage systems daily for the purpose of recovery from errors or system failure. Copies of email messages, databases and files may remain on the backup storage systems for approximately three (3) months, even after Clients delete the private information from their accounts or after termination of the contracted Services.
A limited number of Maptive employees are able to access Clients’ information. These employees are specifically trained and experienced with regard to the practices and importance of maintaining Clients’ privacy and are only authorized to access Client’s account information on an as needed basis to complete tasks related to the maintenance and operation of the Service, or fulfill Client requests.
To process commercial transactions, we collect information related to each transaction, such as the amount and the necessary identifying information, including the credit card information, contact information, and email addresses of the parties involved.
If there is a change of ownership or control of Maptive, such as a merger or acquisition by another company, Maptive will provide its Clients 30 days notice of such change.
Corrections and Updates
Users can update their personal information at anytime by contacting Maptive’s Client Service department listed at the end of this notice.
Deactivation or Changes to Personal Information
Clients may terminate an account or update their personal information by sending a written request to our Client Service department listed at the end of this notice, at which User Account Data will be removed from all secure servers.
Notification of Changes
Maptive Client Services: clientservices@Maptive.com