Call Us: Professional Support from Mapping Experts
When you need support, Maptive connects you with mapping experts who understand both data and business needs. Every plan includes direct help focused on your goals, with real support available whenever you reach out.
Only Professional Support
Maptive support means speaking with mapping specialists who understand business needs. Real people handle every request, making help faster, easier to use, and always personal.
More Than One Way to Get in Touch
Live Chat
Speak with our support team live.
Chat Now
Call Us
Get in touch with us at 888-788-2871
Sales Inquiries: [email protected]
Technical Support: [email protected]
Snail Mail
548 Market St
Suite 46873
San Francisco, CA 94104
Easy Ways to Reach Out for Help
Maptive support is easy to reach by phone, email, live chat, or a booked meeting. The dashboard and site include direct links, with most replies the same day and live chat connecting in minutes during business hours.
Personal Guidance for Your Maps
Maptive gives personal guidance for every project. Experts walk you through setup, imports, or advanced tools, with tailored advice by chat or call. Support always adapts to your data, business goals, and current needs.
Help With Your Data, No Matter Where You Start
Maptive experts review your spreadsheets or address lists, fix errors, and guide you through imports. They also help set up map visuals securely, with no extra cost for cleaning or preparing your data.
White-glove Support for Every User
Every Maptive user receives expert support, no matter the plan. Phone, email, live chat, and meetings are always available with mapping specialists, with staffed hours Monday to Friday, 8:00 am to 8:00 pm Eastern Time.
Training Tailored to Your Goals
Maptive training focuses on your goals, whether sales, logistics, or analytics. Experts guide you step by step using your own data, with options for team sessions that can be arranged through a simple meeting request.
Start With Your Mapping Expert Today
Getting help with Maptive is simple. You can book a call, start a chat from your dashboard, or phone the team. Support costs nothing extra, is always available, and comes from mapping experts who work with your goals.
Maptive Support FAQs
Is support always handled by real people
Yes, all Maptive support is handled by trained mapping experts. You will never get a bot, an AI, or an automated script; always a real person ready to help with your query.
How do I contact support
Contact Maptive support via email, phone, live chat, or by booking a meeting. The email and booking links are on the support and contact pages, while live chat is available inside your dashboard. Phone support is listed on the main contact page.
Is support available for all plans
Support is available for every user, from free trial to paid plans. There is no restriction. Every person receives the same level of expert human support without any upgrade needed.
How quickly will I get a response
Live chat connects you with an expert in minutes during business hours. Phone support is immediate if lines are open, or returned the same day. Email support replies typically come within the same business day, and meetings can be booked for the next available spot.
Can you help me import and fix my data
Yes, mapping experts will walk you through your data import step by step. They review your files, fix issues, and help set up your map visuals so your project gets off the ground with no hassle.
Can my team join a support or training session
Group sessions are available and easy to set up. Staff can book training for a whole department or team. These are led by mapping specialists who adjust the session to your team’s goals.
Will you help set up maps for my business
Yes. You can get guidance for any use case or need. Mapping experts assist with project setup, territory management, and detailed business maps.
Can I ask more questions later
Ongoing support is always open to you, not limited to one session. You can reach out whenever you have more questions or want to expand your map’s features.
How is my data kept private
Your data is protected under strict security protocols. Only expert staff can access it when helping you with support. Data is never shared with anyone else or used for marketing.
Are there limits to how much support I can get?
There are no artificial limits on how often you can get help. Support is available for all your projects and ongoing needs, as long as requests remain reasonable.