Call Us: Professional Support from Mapping Experts
When you have a question or need support, you want to speak with a real person who understands maps and business, not a machine or a script. No matter your plan or project size, you can reach out and get help from experts who care about your goals. Maptive makes human support a given for everyone, every time you need it.
No Bots & No AI: Only Human Support
When you contact Maptive support, you connect with a person, not a bot. Every chat, phone call, or email is answered by a mapping specialist. No automated replies or scripts get in the way.
You talk to someone who works with maps and data each day and who understands business needs. This makes support easier to use, faster to solve problems, and always personal.
More Than One Way to Get in Touch
Live Chat
Speak with our support team live.
Chat Now
Call Us
Get in touch with us at 888-788-2871
Sales Inquiries: [email protected]
Technical Support: [email protected]
Snail Mail
548 Market St
Suite 46873
San Francisco, CA 94104
Easy Ways to Reach Out for Help
You can reach the Maptive team through email, phone, live chat, or by booking a meeting. The live chat box shows up on every main page of your dashboard and on the contact section of the website. Support by phone is listed right on the contact page and is handled by someone who knows mapping, not a call center.
The email address is direct to the support team, and meetings with a mapping expert can be booked with a click. Help is available through all these options, so you can pick what works for you. Most users get a reply within the day, and live chat usually connects you to someone in minutes during business hours.
Personal Guidance for Your Maps
Your goals are unique. You may need help setting up your first map, using more advanced tools, or importing data. When you reach out, you don’t get a script. A mapping expert talks with you about your project and guides you step by step.
You get answers and advice tailored for your business and data. You can book a live call for detailed help or use live chat for fast questions. However you reach out, the guidance always fits your real needs.
Help With Your Data, No Matter Where You Start
Many users need help with messy spreadsheets or address lists. Maptive experts review your files with care. They can fix errors in addresses, help with location data, and walk you through importing your data into your map.
The expert then helps you set up map visuals for reports or sharing. Your data stays private and is handled under strict security rules. Support ensures your setup is right from the start, with no extra fees for help fixing or cleaning up files.
White-glove Support for Every User
Every person who uses Maptive gets real, expert support. It does not matter if you’re on a trial, a single-user plan, or part of a bigger team. You are treated with the same level of care.
No support option is locked behind a higher plan. Everyone has access to phone, email, live chat, and booked meetings with mapping specialists. Staffed support hours are Monday through Friday, 8:00 am to 8:00 pm Eastern Time.
Training Tailored to Your Goals
Your training is built around what you need to get done. If you use Maptive for sales, logistics, or mapping analytics, the experts show you the tools best suited to your work.
Your session walks you through every key feature, step by step, using your own data and map project. After training, you manage your maps and data confidently. Group training for teams is also available and can be set up with a quick meeting request.
Start With Your Mapping Expert Today
Getting real help is simple. Book a call or meeting with a mapping expert, start a live chat from your dashboard, or give the team a call. You pay nothing extra for support. You can come back for help as often as you like. Support is friendly, easy to access, and always from someone who knows your project.
Maptive Support FAQs
Is support always handled by real people
Yes, all Maptive support is handled by trained mapping experts. You will never get a bot, an AI, or an automated script; always a real person ready to help with your query.
How do I contact support
Contact Maptive support via email, phone, live chat, or by booking a meeting. The email and booking links are on the support and contact pages, while live chat is available inside your dashboard. Phone support is listed on the main contact page.
Is support available for all plans
Support is available for every user, from free trial to paid plans. There is no restriction. Every person receives the same level of expert human support without any upgrade needed.
How quickly will I get a response
Live chat connects you with an expert in minutes during business hours. Phone support is immediate if lines are open, or returned the same day. Email support replies typically come within the same business day, and meetings can be booked for the next available spot.
Can you help me import and fix my data
Yes, mapping experts will walk you through your data import step by step. They review your files, fix issues, and help set up your map visuals so your project gets off the ground with no hassle.
Can my team join a support or training session
Group sessions are available and easy to set up. Staff can book training for a whole department or team. These are led by mapping specialists who adjust the session to your team’s goals.
Will you help set up maps for my business
Yes. You can get guidance for any use case or need. Mapping experts assist with project setup, territory management, and detailed business maps.
Can I ask more questions later
Ongoing support is always open to you, not limited to one session. You can reach out whenever you have more questions or want to expand your map’s features.
How is my data kept private
Your data is protected under strict security protocols. Only expert staff can access it when helping you with support. Data is never shared with anyone else or used for marketing.
Are there limits to how much support I can get?
There are no artificial limits on how often you can get help. Support is available for all your projects and ongoing needs, as long as requests remain reasonable.